FAQ
Orders are shipped within 3 business days of being received between Monday and Friday. Delays are possible when we are experiencing higher-than-normal sales volumes or during holidays. We work hard to keep delays to a minimum.
Do you ship to my country?
We currently ship within Canada. Please contact us for shipping to the United States.
Do you offer gift wrapping or gift messaging?
We offer a gift-wrapping service. If you would like to have an item gift wrapped please choose "add gift wrapping at checkout." A gift wrapping charge of $7.00 is added to the checkout cost.
What are your shipping methods and transit times?
Shipping timelines do not include the time it takes to process and pack your order. Delays are possible depending on the volume of orders the carriers are experiencing, the season, and of course the weather.
Where is my order?
Orders placed with us are typically processed within 1 - 3 business days. You will receive a confirmation email as soon as your order has been placed, containing your order number. If you do not receive this email immediately, we suggest checking your spam or promotions tab in your email inbox as occasionally, these confirmation emails will land in these folders.
Once your order has been packed up and labelled for shipping, you will receive another email confirmation containing your tracking details. You can track your package by following the link provided.
If you are unsure of where your order is or why it has been delayed while en route to you, please reach out to the carrier directly:
Canada Post: 1 (866) 607-6301
How can I make an exchange?
Online exchanges will be processed like a return. You then have the option of receiving store credit or if you know the item you’d like to make the exchange for.
How do I process a return?
Please see our shipping and returns page that outlines how to make a return. If you have any further questions about the process, please contact us.
What do I do if my order arrived damaged?
Unfortunately, despite our best efforts to pack and ship your purchases with the utmost care, damages can happen in transit. If your order has been damaged in any way, please contact us. within 48 hours of delivery with your order number, photos of the damaged items and packaging and we will look into a solution for you.
Do you offer trade/industry discounts?
Currently, we do not have a Trade Discount Program available. However, we are constantly working to improve our services and may have one in the future. If you're working on a special project and would like to inquire about discounts, please don't hesitate to reach to contact us. We'll do our best to assist you.
How can I contact you?
If you can’t find the answer you’re looking for on this page, we invite you to get in contact with us directly and we will be in touch with you within 1 – 2 business days. Once contacted we will provide our email address. To reduce spam by bots on the web we do not list the email address on the website.